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I have never seen this before - an agreement between the customer and the company.
It just outlines beautifully the organization-wide mission that employees have to adopt and the interesting twist is how customers agree to behave with or treat the company! I believe this makes imminent sense as relationships are a two way street anyway!
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Good one Swami. I have seen individuals who can do all of this naturally. Getting this ingrained as a Company culture is the challenge.
Posted by: Vijay | March 06, 2010 at 12:38 PM