Maria Mandel' s Breakthrough Summit keynote address provides directions for how marketers need to build interaction with consumers:
Become a better storyteller
Consumers are more likely to pay attention to campaigns based on solid and entertaining storylines. As an example, Mandel referenced the Jerry Seinfeld-Superman-American Express campaign, which was widely successfully because of its integration of online and offline promotional tools and its amusing resurrection of one of America's favorite comic book action heroes. Another example she presented was the "Brawny Academy" campaign and its tie-in to reality TV, as well as its success at integrating Brawny paper towels into the storyline.
Instead of trying to draw the consumer to a campaign, engage the existing community where they are in an interactive experience. For this point, Mandel used Ogilvy's IBM Codestation campaign as an example. Based on research that a high number of people that engage in Second Life are software developers, Ogilvy integrated the campaign into the Second Life environment to tap into that a consumer market most likely to respond to an IBM product.
Get them talking
The success rate for viral campaigns can skyrocket a brand to success like never before. Mandel used the "Shave Everywhere" campaign as an example. She also used a Dove spot, Evolution, that had originally been intended for a self esteem workshop that ended up on YouTube and proved more successful than Ogilvy's Super Bowl ad. The Dove spot also spawned numerous spoof videos, proving that a great campaign can experience extended brand recognition when it spurs interaction with consumers.